Privacy

Privacy Policy

Effective Date: 9/7/2025  •  Last Updated: 9/7/2025

Introduction

ArsenalOps ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

Information We Collect

Information you provide directly

Contact information: name, email address, phone number, company name, mailing address

Professional information: job title, company size, industry, project details

Communication records: messages, call notes, meeting recordings (with consent), feedback

Service information: diagnostic results, project plans, implementation data, performance metrics

Information collected automatically

Website usage: IP address, browser type, device information, pages visited, time spent

Cookies and tracking: session cookies, analytics cookies, preference settings

Form interactions: form submissions, downloads, appointment bookings

How We Use Your Information

Service delivery: provide consulting services, diagnostics, and implementation support; develop customized solutions and recommendations; communicate about projects, schedules, and deliverables; process payments and manage contracts

Business operations: respond to inquiries, provide customer support, send service updates and newsletters, improve our services, and conduct research and analysis

Legal and compliance: comply with laws and protect our rights

How We Share Your Information

We may share information with trusted third-party vendors who assist with website hosting, payment processing, email marketing, analytics, and cloud storage. Information may also be transferred in connection with mergers or legal requirements. We will obtain your consent before sharing for other purposes.

Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption, access controls, regular assessments, secure backup, and employee training. However, no method is 100% secure.

Your Privacy Rights

You have rights to access, correct, obtain a portable copy, and request deletion of your personal information, subject to legal retention requirements and legitimate business interests. You can manage communication preferences and unsubscribe from marketing emails.

Cookies and Tracking

We use essential, analytics, and preference cookies. You can control cookies through your browser settings, but disabling some cookies may limit functionality.

Data Retention

We retain information as necessary to provide services, comply with legal requirements (typically up to 7 years for business records), resolve disputes, and pursue legitimate business interests.

International Transfers & Children

Your data may be processed in the United States. Our services are not directed to children under 18; we do not knowingly collect their personal information.

Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted on our site, emailed to registered users, and the "Last Updated" date will be revised.

Contact Information

If you have questions, contact ArsenalOps
Email: [email protected]
Phone: 423-617-6385
Address: P.O. Box 1166 Dayton, TN

Please include “Privacy Request” in your subject and provide your name, contact info, a description of your request, and any relevant account or reference numbers.